Privacy Policy

We collect the following categories of personal information, only when you voluntarily provide it to us:

• Contact Information: Your name, email address, phone number, and company or business name when you fill out a contact form, request a demo, or sign up for our newsletter.
• Business Information: Details about your business, industry, company size, and the nature of your inquiry when you engage with our sales or support teams.
• Newsletter Subscription Data: Your email address when you subscribe to receive marketing emails, product updates, or promotional content from ProconnAI.
• Communication Data: The content of messages you send through our contact forms, chat interfaces, or email correspondence.
• Technical Data: Automatically collected information including your IP address, browser type, device information, referring URLs, pages visited, and time spent on pages. This data is collected through cookies and similar technologies.

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide requested information about our Services, schedule demos, and deliver the AI solutions you've engaged us for.
• Communication: To send you transactional emails (e.g., responses to contact form submissions, service updates, billing notices) and, with your consent, marketing communications including newsletters and promotional offers.
• Service Improvement: To analyze usage patterns, improve our Site and Services, develop new features, and understand how visitors interact with our content.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business Operations: For internal business purposes such as auditing, data analysis, identifying usage trends, and maintaining the security of our Services.

When you interact with ProconnAI's AI voice agents, digital agents, or other AI-powered features, the following applies:

• Conversation Data: Voice or text interactions with our AI agents may be processed to generate responses. ProconnAI uses OpenAI and other AI service providers to power these features. Data submitted to AI models is processed in accordance with the respective provider's data usage policies.
• Data Retention for AI: AI interaction data is retained only as long as necessary to provide the Service, improve model accuracy, and comply with legal obligations. We do not use your AI interaction data to train third-party models unless explicitly authorized.
• Call Recordings and Transcriptions: For voice agent services, call recordings and transcriptions may be stored for quality assurance, training, and compliance purposes. You will be notified when these features are active.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic. Cookies are small text files placed on your device that help us remember your preferences and understand how you use our Site.

• Essential Cookies: Necessary for the basic functionality of the Site, such as maintaining your session and remembering cookie consent preferences.
• Analytics Cookies: We may use analytics services (such as Vercel Analytics or similar) to collect aggregated information about Site traffic, page views, and user behavior. This data is anonymized and cannot be used to personally identify you.
• Your Choices: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect the functionality of certain features on our Site.

ProconnAI uses trusted third-party service providers to operate our business and deliver our Services. These providers may have access to your personal information only as necessary to perform their functions and are contractually obligated to protect your data. Our key service providers include:

• Resend: We use Resend to send transactional and marketing emails. When you submit a contact form or sign up for our newsletter, your email address and message content are processed through Resend. See Resend's privacy policy at resend.com/legal/privacy-policy.
• Vercel: Our Site is hosted on Vercel, which may collect server logs, IP addresses, and performance data as part of its hosting infrastructure. See Vercel's privacy policy at vercel.com/legal/privacy-policy.
• OpenAI: We use OpenAI's API services to power certain AI features, including voice agent intelligence and natural language processing. Data submitted to OpenAI is governed by their data processing terms and privacy policy.
• Other Providers: We may engage additional service providers for analytics, customer relationship management, payment processing, and other business functions. We will only share data with these providers as needed and ensure they maintain appropriate data protection standards.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Form Submissions: Retained for up to 24 months after your last interaction, unless you become a customer, in which case data is retained per our customer data policies.
• Newsletter Subscriptions: Your email address is retained until you unsubscribe. You can unsubscribe at any time using the link in any marketing email or by contacting us directly.
• Technical & Analytics Data: Aggregated analytics data may be retained indefinitely in anonymized form. Server logs are typically retained for up to 90 days.

When personal information is no longer needed, we will securely delete or anonymize it.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
• Data Portability: Where applicable, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the “Effective Date” at the top of this page and, for material changes, we may provide additional notice such as posting a notice on our Site or sending you an email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site or Services after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

We take all privacy concerns seriously and will respond to inquiries promptly. If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with specific data protection regulations, you may also have the right to lodge a complaint with your local data protection supervisory authority.